Our Commitment to Your Satisfaction
At DTG Solutions, we stand behind the quality of our products and want you to be completely satisfied with your purchase. We understand that sometimes things don’t go as planned, and we’re here to make the return process as smooth as possible.
30-Day Satisfaction Guarantee
If you’re not 100% satisfied with your DTG Solutions purchase, you may be eligible for a refund or exchange within 30 days of the original purchase date. We’re committed to helping you achieve the vibrant, durable prints you expect, and we’ll work with you to find the right solution.
Eligibility for Returns
Timeframe: Returns must be initiated within 30 days of the original purchase date.
Condition: Products must be in their original packaging and in resalable condition, unless the return is due to a product defect or damage during shipping. For example, opened ink or pretreatment containers may be subject to a restocking fee, as detailed below.
Proof of Purchase: A valid proof of purchase, such as your order confirmation email or packing slip, is required for all returns.
Exclusions: This policy only applies to purchases made directly through dtgsolutions.vn. This policy is valid for orders shipped within the United States only.
Restocking Fees
Unopened Products: Unopened products returned in their original packaging will not be subject to a restocking fee.
Opened Products: Opened ink, pretreatment, or cleaning solution containers may be subject to a restocking fee of up to 25% of the product’s original purchase price. This fee helps cover the cost of processing and handling returned goods that can no longer be sold as new.
How to Initiate a Return
Contact Us: Reach out to our customer support team within 30 days of your purchase date. You can contact us via email at [Insert Your Email Address Here] or by phone at [Insert Your Phone Number Here].
Provide Information: Please have your order number, the product(s) you wish to return, and the reason for the return ready when you contact us.
Return Authorization: Our team will review your request and, if approved, provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return your product(s).
Ship Your Return: Carefully package the product(s) in their original packaging, if possible, and include the RMA number on the outside of the package. You are responsible for the cost of return shipping, unless the return is due to a product defect or an error on our part. We recommend using a trackable shipping method for your return.
Refunds
Once we receive and inspect your returned product(s), we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow up to 10 business days for the refund to be reflected in your account.
Original Shipping Costs: Please note that original shipping costs are non-refundable, unless the return is due to a product defect or an error on our part.
Refund Method: Refunds will be issued via the original payment method.
Exchanges
If you would like to exchange a product, please follow the same return process outlined above. Once we receive your returned product, we will process your exchange and ship the new product to you. You will be responsible for any price difference between the original and exchanged products, as well as any applicable shipping costs.
Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately. We will work with you to resolve the issue as quickly as possible, which may include providing a replacement product or issuing a full refund, including shipping costs. We may request photos of the damaged or defective product to help us process your claim.
Contact Us
If you have any questions about our Return Policy, please don’t hesitate to contact us:
DTG Solutions
Address: 71 Street No. 10, Hong Long Residential Area, Hiep Binh Phuoc Ward, Thu Duc City, Ho Chi Minh City, Vietnam
Whatsapp/iMessage: (+084) 769678699 (Mr. Le Phuong)
Email: [email protected]
We’re here to help! Your satisfaction is our top priority, and we appreciate your business.
Important Considerations:
Legal Review: As with the Privacy Policy, it’s essential to have this Return Policy reviewed by a legal professional to ensure it complies with all applicable laws and regulations.
Clarity and Transparency: This policy is written to be as clear and transparent as possible. Using plain language helps build trust with your customers.
Customer-Centric Approach: The tone of this policy is customer-friendly and emphasizes your commitment to customer satisfaction.
Website Integration: Make sure this policy is easily accessible on your website, ideally with a link in the footer and on product pages.
